> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.getdial.ai/api-reference/rest-api/calls/stop-call/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.getdial.ai/_mcp/server.

# Stop a call

POST https://api.getdial.ai/api/v1/calls/{id}/stop

Ends a call that hasn't finished yet, inbound or outbound. Takes no
request body.

What happens depends on how far the call has got:

- **`Queued` or `Ringing`** — the call is cancelled before anyone
  answers. It never connects, nothing is charged, and it ends with
  `terminationType: "canceled"`.
- **`In-Progress`** — the call is hung up. It ends with
  `terminationType: "completed"`, and its `status.label` reads
  `Completed (Cancelled)`.

If the callee answers in the instant before the stop takes effect, the
call is hung up rather than cancelled, so it ends as `completed` and is
billed for the seconds it was connected.

**The call isn't over when this returns.** The response carries the
call with `status.cancelRequested` and `status.cancelPending` set to
`true`; `status.state` still shows the state the call was in. The call
reaches `Terminated` a moment later, which emits
[`call.status_changed`](/api-reference/events/call-status-changed) and
[`call.ended`](/api-reference/events/call-ended) with `canceled: true`.
Wait on `call.ended` to know it's done.

Once the call has ended, stopping it returns `400`.

With [Self-Hosted](/documentation/platform/self-hosted), Dial opens the
socket to your server only once an outbound call is answered, so
stopping a `Queued` or `Ringing` call means your server is never
contacted.


Reference: https://docs.getdial.ai/api-reference/rest-api/calls/stop-call

## Authentication

- `Authorization` header (bearer token, required) — Your Dial API key, sent as `Authorization: Bearer sk_live_...`

## Request

### Path parameters

- `id` (string, required)

## Response

### 200

The stop was accepted. The returned call has `status.cancelPending: true` until it reaches `Terminated`.

- `call` (Call, optional)

## Errors

### 400 Bad Request Error

The call has already ended (`Terminated`), so there is nothing to stop.

- `error` (ErrorError, optional) — An error message, or a validation-error object for 400 responses.

### 401 Unauthorized Error

Missing or invalid API key.

- `error` (ErrorError, optional) — An error message, or a validation-error object for 400 responses.

### 404 Not Found Error

The requested resource was not found on this account.

- `error` (ErrorError, optional) — An error message, or a validation-error object for 400 responses.

### 502 Bad Gateway Error

The call couldn't be ended this time. It may still be live — retry the request.

- `error` (ErrorError, optional) — An error message, or a validation-error object for 400 responses.

## Types

### Call

- `id` (string, optional)
- `phoneNumberId` (string, optional)
- `from` (string, optional)
- `to` (string, optional)
- `direction` (enum, optional)
  - Allowed values: `inbound`, `outbound`
- `status` (CallStatus, optional) — Where the call is in its lifecycle. Moves forward only: `Queued` → `Ringing` → `In-Progress` → `Terminated`, though a call can skip states (see [`call.status_changed`](/api-reference/events/call-status-changed)).
- `duration` (integer, optional) — Call duration in seconds.
- `transcript` (string, optional, nullable) — Transcript text, available after the call ends.
- `transcriptTurns` (list of TranscriptTurn, optional, nullable) — The same conversation as `transcript`, split into timed turns. Use it to analyse pacing, above all the silence between turns, which the flat `transcript` string gives you no way to see. Ordered by `startMs`. Null whenever `transcript` is null, on calls that completed before Dial began recording turn timing, and on any call whose turns could not ALL be timed and attributed. The array is never partial: a transcript missing a turn would report the silence around it as one long pause that never happened, so Dial publishes every turn or none.
- `voiceRuntime` (enum, optional) — Which voice runtime served this call. `managed` — Dial's voice agent ran the call; this includes Self-Hosted's LLM mode, where Dial still handles the audio and only the LLM is yours. `self-hosted-audio` — the call's raw audio was streamed to your own server, so Dial never heard the conversation and produced no transcript or recording for it — `transcript` is always `null`. See the [Self-Hosted guide](/documentation/platform/self-hosted). Null on calls that predate this field.
  - Allowed values: `managed`, `self-hosted-audio`
- `failureReason` (enum, optional) — Why the call failed, when Dial knows. Set only on a call whose `terminationType` is `failed`; `null` on every other call, and on a failed call whose cause Dial can't name. Today every reason comes from a Self-Hosted **audio** target. `self_hosted_key_rejected`: Pipecat Cloud rejected your public key; save the right key in Self-Hosted settings. `self_hosted_agent_not_found`: no Pipecat Cloud agent has the configured agent name. `self_hosted_at_capacity`: your Pipecat Cloud agent had no capacity for another session (raise `max_agents`). `self_hosted_unreachable`: Dial could not reach your target, either your `wsUrl` server didn't accept the connection or Pipecat Cloud didn't answer. More values may be added; treat an unknown value like `null`.
  - Allowed values: `self_hosted_key_rejected`, `self_hosted_agent_not_found`, `self_hosted_at_capacity`, `self_hosted_unreachable`
- `instruction` (string, optional, nullable) — The system prompt the AI voice agent ran with for this call. For outbound calls, this is the `outboundInstruction` passed to `POST /api/v1/calls`. For inbound calls, this is a snapshot of the destination number's `inboundInstruction` at the moment the call was answered — later edits to the number do not retroactively change it.
- `transferTo` (string, optional, nullable) — Forward-to number (E.164), or `null` when the call was not transferred or forwarded. For an outbound call, the `transferTo` requested when the call was placed (see `POST /api/v1/calls`). For an inbound call, the number's `forwardTo` at the moment the call arrived, when the call was forwarded instead of answered by the AI voice agent.
- `transferredAt` (datetime, optional, nullable) — Timestamp of the moment the call was handed off to `transferTo` — the cold transfer on an outbound call, or the moment the forwarded phone answered on an inbound call — or `null` if no hand-off occurred.
- `createdAt` (datetime, optional)

### ErrorError

An error message, or a validation-error object for 400 responses.

### CallStatus

Where the call is in its lifecycle. Moves forward only: `Queued` → `Ringing` → `In-Progress` → `Terminated`, though a call can skip states (see [`call.status_changed`](/api-reference/events/call-status-changed)).

- `state` (enum, optional) — `Queued` — placed, not ringing yet. `Ringing` — the destination is ringing. `In-Progress` — answered and connected. `Terminated` — over; see `terminationType`. `Unknown` — a call record with no lifecycle information (rare).
  - Allowed values: `Queued`, `Ringing`, `In-Progress`, `Terminated`, `Unknown`
- `terminationType` (enum, optional) — How the call ended. Set only when `state` is `Terminated`, null otherwise. `canceled` means the call was stopped before it was answered.
  - Allowed values: `completed`, `busy`, `no-answer`, `failed`, `canceled`
- `cancelRequested` (boolean, optional) — `true` once [Stop a call](/api-reference/calls/stop-call) has been requested for this call (or it was ended from the dashboard).
- `cancelPending` (boolean, optional) — `true` while a stop has been requested but the call hasn't reached `Terminated` yet.
- `label` (string, optional) — A display string for the status, e.g. `Ringing`, `Completed`, or `Completed (Cancelled)` for an answered call that was stopped. Use `state` and `terminationType` for logic.

### TranscriptTurn

One uninterrupted stretch of speech by one party, placed in time. Offsets count milliseconds into the call's audio, so the pause before a turn is `startMs` of that turn minus `endMs` of the one before it. The offsets are **approximate**. They are derived from per-word timings the voice runtime does not guarantee to be exact, and they measure audio time rather than wall-clock time. Ample for spotting a long silence, which is what they are for; not a basis for splitting tenths of a second.

- `speaker` (enum, required) — Who spoke. `agent` is Dial's AI voice agent. `user` is the human on the other end, on inbound and outbound calls alike. `transfer_target` is the human the call was cold-transferred to (see `transferTo`), who is a different party from `user` and only ever appears on a call that was handed off. `agent` and `user` are the same values the Self-Hosted transcript frames use.
  - Allowed values: `agent`, `user`, `transfer_target`
- `text` (string, required) — What was said during the turn.
- `startMs` (integer, required) — Approximate milliseconds into the call's audio at which the turn began.
- `endMs` (integer, required) — Approximate milliseconds into the call's audio at which the turn ended. Never smaller than `startMs`.

## Examples

**Response**

```json
{
  "call": {
    "id": "string",
    "phoneNumberId": "string",
    "from": "+14155550123",
    "to": "+14155559876",
    "direction": "inbound",
    "status": {
      "state": "Ringing",
      "terminationType": null,
      "cancelRequested": false,
      "cancelPending": false,
      "label": "Ringing"
    },
    "duration": 0,
    "transcript": "string",
    "transcriptTurns": [
      {
        "speaker": "agent",
        "text": "Hi, how can I help?",
        "startMs": 1200,
        "endMs": 2650
      }
    ],
    "voiceRuntime": "managed",
    "failureReason": "self_hosted_key_rejected",
    "instruction": "string",
    "transferTo": "+14155550100",
    "transferredAt": "2024-01-15T09:30:00Z",
    "createdAt": "2024-01-15T09:30:00Z"
  }
}
```

**SDK Code**

```python
import requests

url = "https://api.getdial.ai/api/v1/calls/id/stop"

headers = {"Authorization": "Bearer <token>"}

response = requests.post(url, headers=headers)

print(response.json())
```

```javascript
const url = 'https://api.getdial.ai/api/v1/calls/id/stop';
const options = {method: 'POST', headers: {Authorization: 'Bearer <token>'}};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}
```

```go
package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.getdial.ai/api/v1/calls/id/stop"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(res)
	fmt.Println(string(body))

}
```

```ruby
require 'uri'
require 'net/http'

url = URI("https://api.getdial.ai/api/v1/calls/id/stop")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body
```

```java
import com.mashape.unirest.http.HttpResponse;
import com.mashape.unirest.http.Unirest;

HttpResponse<String> response = Unirest.post("https://api.getdial.ai/api/v1/calls/id/stop")
  .header("Authorization", "Bearer <token>")
  .asString();
```

```php
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('POST', 'https://api.getdial.ai/api/v1/calls/id/stop', [
  'headers' => [
    'Authorization' => 'Bearer <token>',
  ],
]);

echo $response->getBody();
```

```csharp
using RestSharp;

var client = new RestClient("https://api.getdial.ai/api/v1/calls/id/stop");
var request = new RestRequest(Method.POST);
request.AddHeader("Authorization", "Bearer <token>");
IRestResponse response = client.Execute(request);
```

```swift
import Foundation

let headers = ["Authorization": "Bearer <token>"]

let request = NSMutableURLRequest(url: NSURL(string: "https://api.getdial.ai/api/v1/calls/id/stop")! as URL,
                                        cachePolicy: .useProtocolCachePolicy,
                                    timeoutInterval: 10.0)
request.httpMethod = "POST"
request.allHTTPHeaderFields = headers

let session = URLSession.shared
let dataTask = session.dataTask(with: request as URLRequest, completionHandler: { (data, response, error) -> Void in
  if (error != nil) {
    print(error as Any)
  } else {
    let httpResponse = response as? HTTPURLResponse
    print(httpResponse)
  }
})

dataTask.resume()
```